SHIPPING POLICY

Snowbee – High-End Gifts from Vietnam

1. Shipping Origin

All Snowbee products are carefully prepared and shipped directly from Vietnam.

2. Processing Time

• Orders are processed within 1–3 business days after payment confirmation.

• During peak seasons or holidays, processing times may be slightly extended.

• Customers will receive a confirmation email once the order has been dispatched.

3. Shipping Destinations

Snowbee offers international shipping worldwide.

Shipping availability may vary depending on local regulations and logistics conditions.

4. Estimated Delivery Time

Delivery times vary depending on the destination:

• Europe: 7–14 business days

• North America: 8–16 business days

• Asia-Pacific: 5–12 business days

• Other regions: 10–20 business days

Please note that delivery estimates are approximate and may be affected by customs clearance or local courier operations.

5. Shipping Fees

Shipping costs are calculated at checkout based on:

• Destination country

• Package weight and size

• Selected shipping method

Any promotional free shipping offers will be clearly stated on the website.

6. Customs Duties & Taxes

International orders may be subject to:

• Import duties

• VAT or local taxes

• Customs handling fees

These charges are determined by the destination country and are the responsibility of the customer unless otherwise stated.

7. Order Tracking

Once your order has been shipped, a tracking number will be provided via email so you can monitor the delivery status.

8. Delivery Issues

Snowbee is not responsible for delays caused by:

• Customs inspections or clearance procedures

• Incorrect shipping information provided by the customer

• Failed delivery attempts

• Force majeure events (natural disasters, strikes, etc.)

If a package is returned due to incorrect address details, reshipping fees may apply.

9. Damaged or Lost Packages

If your order arrives damaged or appears lost in transit:

• Contact us within 48 hours of delivery (or expected delivery date).

• Provide photos or relevant information for investigation.

Snowbee will work with the shipping carrier to resolve the issue and may offer a replacement or refund when appropriate.